Class Descriptions
Currently offered
DiSC (4 sessions) This is an effective tool to not only figure out your own working style but also how to value and work with other styles. This training will improve the effectiveness of teams and their quality of communication with your clients. It is an impactful team repair tool and helps promotes active communication and understanding.
DiSC is also very powerful tool in helping people discover what career would be a natural fit.
Emotional Intelligence (3 sessions) This class is based on the teachings of Daniel Coleman. It focuses on teaching attendees how to identify, assess, and control ones emotions as well as how to identify and respond to the emotions of others. The importance of EQ in the workplace is undeniable, though IQ is key to developing new products and services, EQ if vital to the execution and sustainability of any product, service, project or company.
Generations (3 sessions) We are presented with a unique challenge having 4 generations in the workplace. It is unprecedented and requires understanding of the different work ethics, motivators, and ideologies brought about by different life experiences. As with all differences, understanding is the bridge. The reality is each generation brings value to the team and when they know how to connect with each other the synergy brings about great success.
American Culture (4 initial sessions) Culture is defined as “the behaviors and beliefs, characteristic of a particular social, ethnic, or age group: American culture”. This cannot be taught in 8 hour training session. Understanding a culture requires exposure on a continual basis to that culture. That is why Experiential by Design has embarked on a new and exciting method of delivery.
Trainees will attend a series of interactive webinars in the beginning of their American Culture training and then given access to our online interactive magazine for a year where they will continue to learn about such American intricacies as idioms, sarcasm, and much more.
If you are a outsource company that provides a service to American Clients and their customers, this is a must have training tool to assure effective communication and CSAT scores.
Future Courses:
Critical Thinking / Problem Solving –
Customer Service Basics –
Collaboration Skills
Negotiation Tactics
How to show empathy
Call control
Accepting feedback and applying lessons learned
Creative Thinking
Decision Making
Time Management
DiSC (4 sessions) This is an effective tool to not only figure out your own working style but also how to value and work with other styles. This training will improve the effectiveness of teams and their quality of communication with your clients. It is an impactful team repair tool and helps promotes active communication and understanding.
DiSC is also very powerful tool in helping people discover what career would be a natural fit.
Emotional Intelligence (3 sessions) This class is based on the teachings of Daniel Coleman. It focuses on teaching attendees how to identify, assess, and control ones emotions as well as how to identify and respond to the emotions of others. The importance of EQ in the workplace is undeniable, though IQ is key to developing new products and services, EQ if vital to the execution and sustainability of any product, service, project or company.
Generations (3 sessions) We are presented with a unique challenge having 4 generations in the workplace. It is unprecedented and requires understanding of the different work ethics, motivators, and ideologies brought about by different life experiences. As with all differences, understanding is the bridge. The reality is each generation brings value to the team and when they know how to connect with each other the synergy brings about great success.
American Culture (4 initial sessions) Culture is defined as “the behaviors and beliefs, characteristic of a particular social, ethnic, or age group: American culture”. This cannot be taught in 8 hour training session. Understanding a culture requires exposure on a continual basis to that culture. That is why Experiential by Design has embarked on a new and exciting method of delivery.
Trainees will attend a series of interactive webinars in the beginning of their American Culture training and then given access to our online interactive magazine for a year where they will continue to learn about such American intricacies as idioms, sarcasm, and much more.
If you are a outsource company that provides a service to American Clients and their customers, this is a must have training tool to assure effective communication and CSAT scores.
Future Courses:
Critical Thinking / Problem Solving –
Customer Service Basics –
Collaboration Skills
Negotiation Tactics
How to show empathy
Call control
Accepting feedback and applying lessons learned
Creative Thinking
Decision Making
Time Management